Return & Refund Information
At Store99, we help shoppers discover trusted products through reviews and recommendations. Since purchases are made through third-party retailers or partner websites, return and refund requests are handled directly by the seller.
Effective Date: May 15, 2024
1. Purchases Through Third-Party Sellers
Store99 does not directly sell, ship, or fulfill products listed on our website. Purchases made through affiliate or external partner links are completed on third-party retailer websites. As a result, returns, exchanges, cancellations, and refunds are subject to the policies of the respective seller.
2. Return Eligibility
Return eligibility depends entirely on the retailer or merchant from whom you purchased the product. Please review the seller’s return policy before placing an order, including return windows, eligibility conditions, packaging requirements, and restocking policies.
3. Refund Processing
If you are eligible for a refund, the refund will be processed directly by the retailer according to their payment and refund policies. Refund timelines may vary depending on the seller, payment provider, and banking institution.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact the retailer or seller directly using their official customer support channels. Store99 does not have access to order fulfillment systems and cannot directly process replacements or refunds.
5. Order Cancellations
Order cancellation policies are determined by the retailer from whom the purchase was made. If you wish to cancel an order, please contact the seller immediately, as cancellation availability may depend on processing status.
6. Affiliate Relationship Notice
Store99 may earn a commission when purchases are made through affiliate links. However, this does not affect return eligibility, refund rights, or the price you pay.
7. Need Assistance?
While Store99 cannot process returns or refunds directly, if you have general questions about a product recommendation featured on our website, feel free to contact us and we will do our best to guide you.